How do I contact Bumi Handcrraft Shop ? 

You can email us at : admin@bumihandcraft.com, where our customer service team will be happy to help you with anything you need. 

Do you ship worldwide ? 

Order over USD 50 is free shipping 

Order below USD 50 will be charged USD 10 shipping fee

What payment methods do you accept ? 

We currently accept only with Paypal.

How long does it take for my order to be processed and shipped ? 

All orders are handled and shipped out from our warehouse and will be shipped out with max 3 days. 

What if I don't receive my order ? 

This will not happen, all deliveries are fully tracked. 

What is your return policy ? 

To be eligible for a replacement or refund, you need to write in within 7 days of receipt with photo & video proofs of defective or damaged items.

We cannot be liable for any mishandling of the product(s) and usage. Sale items cannot be refunded.

In exceptional cases where returns are granted, the buyer needs to be responsible for the return shipping fees to our designated address.

What if my item arrives damaged ? 

If your item arrives damaged, kindly inform us immediately and preserve both the item and its packaging, as this will enable us to initiate, please contact us and provide photos of the damaged item and packaging. 

Please note that without photos of the damage and retention of the item, we unable to process a refund or replacement. 

Are your products eco-friendly and sustainably sourced ? 

Yes, our products are eco-friendly and sustainably sourced. We take great pride in ensuring that our materials, such as rattan, water hyacinth, seagrass and bamboo are highly sustainable and have a low environmental impact. 

In addition to using sustainable materials, we work closely with local artisans who are paid a fair wage for the craftsmanship. This commitment to ethical sourcing and fair labor practices not only supports the local communities but also contributes to the overall sustainability of our products. 

By choosing our eco-friendly products, you can be confident that you are making a positive impact on the environment and supporting artisans who are fairly compensated for their work. 

Wholesale & Custom Orders 

We collaborate with a diverse range of businesses, including brick & mortar stores, boutiques, and online shops, offering wholesale quantities, custom orders, and more.

If you are interested in carrying our products or would like to inquire about a larger order, please feel free to contact us. We are excited to work with you.